Introduction to Fleet Services
Working within the Telematics and Communication sector for the last eight years Mobile Installation Solutions has supported a number of corporate clients who have utilised the full support of our highly motivated call centre and support services.
Carrying out vital web based commissioning post installation for each location device as its born to a vehicle is absolutely crucial. Time and consideration to the initial build of an almanac is again taken into consideration so as to evaluate performance levels at the outset of its existence and environmental surroundings.
Daily team meetings discussing any post day events "within 24hrs" creates a healthy platform from which to learn from eventual problematic issues.
Mobile Installation Solutions do not profess to be perfect and understand from time to time things will and go wrong, it's the way Mobile Installation Solutions deal with any such issues that sets us aside from our competitors. Having a great core belief in process each part of the infrastructure and service is continually analysed in search of improvements.
Being extremely process driven we have an extensive overview of the way Mobile Installation Solutions deal with such eventualities, Communication channels are agreed and shared at the inception of any new account and business. Strategic and regimented account performance reviews generally pre-empts even stifles problems in their infancy.
Engineers
Mobile Installation Solutions demand the best the industry can offer. PAYE engineers must be fully qualified and have the ability to interface at the highest level ensuring Mobile Installation Solutions and its customers are exposed in the best possible way.
FCS 1362 industry standard documentation is embedded into the Mobile Installation Solutions engineering procedure manual.
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Mobile Installation Solutions engineers are contractually obligated to work in compliance with industry regulation |
In addition to the industry standards engineers undergo a rigorous training program which includes customer specific training courses.
All classroom training is followed by practical tests in the field.
Technical capability is governed by the Mobile Installation Solutions Engineering Team Leaders and via the "Training Progress Chart” Each and every challenge and skill set requirement is transposed and embed though the database only offering names of a technician based of his personal capabilities.
Account Management
- MIS advocate and recognise high-level corporate brand values
- Proven track record throughout
- Key people in key positions
- Operational Review Meetings (ORM)
- Immediate response to issues
- Continual analysis of service levels
- Internal SLA's are closely monitored
- Fault resolution (Root Cause Analysis)
- Project Management
Logistics
MIS controls all its customers stock from its distribution centre based in Doncaster, South Yorkshire. Strict controls are in place to maximise efficiency while the stock is circulated in the field.
Our chosen logistics supplier ByBox provides standard and customised overnight delivery services as an integral part of our overall supply chain solution.
We provide a range of solutions, and will develop customised alternatives, designed to meet the service commitments you have made to your customers.
ByBox' core competence's are technology, distribution and process. ByBox owns Logibag SAS - the World's leading supplier of electronic box solutions. ByBox also operates the UK's largest pre-8am distribution network, delivering over 20 million mission-critical items every year.
But ultimately it's not about the box or the distribution network. It's about your supply chain. Systematically managing complex processes requires sophisticated software and dedicated people. ByBox' Thinventory™ software platform manages the entire field service supply chain.
Pricing
We offer highly competitive pricing that is based on the client's needs factoring in all the enhanced services that are offered, for further information please email info@mobileinstallationsolutions.net
